Failure Demand
Unlock the Hidden 20%
Stop Wasting Time on Avoidable Patient Interactions
Did you know that 20% of all patient interactions in your practice are unnecessary?*
Failure demand refers to the unnecessary workload created when the healthcare system or GP practice fails to address patient needs correctly the first time. This leads to patients having to make additional contact to resolve issues that should have been handled initially.
The scope of the problem*
20% of all patient interactions are driven by failure demand, meaning one in five patient contacts is avoidable.
On average, practice-related failure demand accounts for about 2,000 unnecessary patient consultations
per practice annually.
Across England, this translates to approximately 13 million avoidable appointments each year.
Types of Failure Demand
System Failure (10%)
These inefficiencies in the broader healthcare system lead to superfluous patient interactions:
-
Delayed referrals
-
Poor communication between different healthcare providers
-
Issues with prescription renewals from other parts of the system
Practice Failure (10%)
These inefficiencies within the GP practice itself create additional, preventable work:
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Unclear communication with patients
-
Inefficient appointment booking systems
-
Inadequate follow-up procedures
Imagine the Impact
The Tool analyses your practice data to identify patterns of both necessary demand and failure demand, pinpointing areas where improvements can be made.
It helps GPs understand actual demand, rather than just activity data stored in the clinical system. This unique data set is then visualised to show areas for improvement.
The Tool provides actionable insights to help you streamline processes, reduce unnecessary patient interactions (failure demand), and optimise resource allocation to meet genuine patient needs.
Without the Demand and Capacity Optimisation Tool, you won't know your failure demand. You're essentially flying blind.
- Darren Jones, Healthcare Improvement Expert
How Our Tool Works
The Tool analyses your practice data to identify patterns of failure demand, pinpointing areas where improvements can be made. It provides actionable insights to help you streamline processes and reduce unnecessary patient interactions.
Sign up for the Tool
Set up and provide practice information
(1 week)
Communicate the process to your team
(1 week)
Familiarise yourself with the Tool
(1 week)
Conduct data capture
(1 week)
Receive a comprehensive analysis pack
Implement changes based on the insights provided
The Benefits
Improved patient experience
Improved staff well-being
Reduced patient wait times
Why Trust Us?
Our General Practice Demand and Capacity Optimisation Tool is the result of collective expertise from a diverse team of professionals including GPs, Nursing Staff, Practice Managers, Reception Staff, and Healthcare Improvement Experts.
With over 100,000 hours of front-line practice experience across more than 2,000 practices, we possess unparalleled insights into the real-world challenges faced by practices. This empowers us to ask the right questions and focus on the critical areas that truly matter for your practice's success.
The Tool has provided a benchmark for us as an organisation. It's made us realise how pivotal the use of business intelligence is in shaping our services.
- Bilal Patel, Executive Partner for Finance and Estates, Solihull Healthcare Partnership
Don't let failure demand drain your resources.
Get a handle on your practice's true demand with the Demand and Capacity Optimisation Tool. Book a demo today and start optimising your practice's efficiency.
*These statistics are based on data collected by the Demand and Capacity Optimisation Tool team over a two-year period across multiple GP practices in England.