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Frequently Asked Questions
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How easy is it to sign up?Sign up takes less than five minutes.
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How quickly can you take part?The tool is available to use as many times as you want following sign up.
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Does it involve everyone in the practice?Everyone in the practice will need to know what and why you are using the tool but only staff members that interact with Patient demand will input into the tool.
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Does the tool hold patient information?No, it doesn’t.
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How long does it take from start to finish?Once signed up you can use the tool as and when you would like. However, we suggest a good timeline to work to is four weeks. Week one & two – communication. Week three – familiarisation. Week four – data capture.
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How many times can we use the tool?You can use the tool as many times as you want within a one year period.
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How much is it?A yearly cost of £2000 per practice regardless of patient list size.
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What if my practice has branch sites?If your practice has branch sites and you would like a separate report for each then these are available, at sign up, priced at an additional £1000 per site.
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Is there a cap on practice size?No, the tool is available for all practices at the same cost.
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How long does it take to capture the information?Around 5 – 20 seconds per patient interaction
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How long do you have to capture the data for?One week with all staff members that interact with Patient demand.
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How long does it take to get familiar to use the tool?Ideally, we suggest using the week before data capture to get familiar with the tool and the questions it asks. Up to 10 patients is sufficient.
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Does the tool help with communication?Yes there are lots of email templates, tutorials and video guides.
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Can the tool be used across a whole PCN?Yes. The advantage of having all practices use the tool across the whole PCN is comparison data and the ability to share improvements at scale.
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If you have a problem using the tool, what support is there?The tool has an interactive chat function for queries and frequently asked questions.
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Can the tool be used across a whole ICB?Yes. The advantage here, like the whole PCN, is comparison and sharing. Above that the ICB can request access to a live dashboard, additional cost, to monitor and assess individual key performance indicators (KPI’s). We suggest this information is used to support practices with their opportunities rather than performance management.
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How quickly can you get the report?The automated analytical bespoke report is available within 72 hours.
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How is the report displayed?This is a live report that can also be saved and shared as PDF.
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I’ve got the report, now what? Do we get help after?The report sets out your areas for improvement and what would need to change. If the practice does not have internal capability and capacity to implement the changes support is available through several means. 1. ICB Transformation support. 2. The NHS England General Practice Improvement Programme (GPIP) or external support organisations like Develop Consulting Ltd
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Can my practices' branch sites have separate reports?Yes, if requested each site would have it’s own report alongside the whole practice report.
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